Here at LUNA, Melbourne and Sydney Building Management Services, we provide a comprehensive suite of services designed for strata plans, focusing on efficient and effective building management in Sydney. Our offerings include:

Facility Management and Building Management Sydney: We specialise in flexible facilities management and building management services, tailored to meet the specific needs and objectives of Body Corporate/Strata Committees and Owners Corporations. This includes the meticulous maintenance of the physical building and communal areas, essential for the satisfaction of both owners and tenants.

Project Management: Our project management services are crucial for overseeing construction and renovation projects within strata properties. We ensure these projects are completed on time and within budget, contributing significantly to the safety and smooth building operation.

Cleaning, Gardening, and Handyman Services: We offer a range of services including cleaning services, gardening, and handyman tasks. These services are integral to the upkeep and aesthetic maintenance of common property areas and individual units, addressing various repair and maintenance needs vital for the overall safety and functionality of the property.

After-Hours Emergency Support: We also provide after-hours support to manage emergencies such as lift breakdowns and water leaks. This is a key aspect of our building management service, ensuring that our residents have access to immediate assistance when needed.

Qualified Management Team: Our Sydney building management team is comprised of individuals with diverse skills and extensive experience in various aspects of building and strata management. This diversity is crucial for the effective operation of strata properties.

Vetted Service Providers: We employ a team of vetted service providers who are licensed and insured, adhering to stringent industry standards. This commitment to quality and compliance is vital for maintaining high standards in all contracted work, underlining our dedication to safety and building operation excellence.

@ Luna has dedicated over 8 years of hands-on experience in managing sites as little as 2 lots to 300 lots, No matter the size we have a team strong enough to provide advise and dedicated support. We provide ongoing training, development and with help from expert specialists such as qualified engineers and consultants all this to ensure your property is well managed with expert care and ability. In addition we also try to match the best manager for each site, we want our team to feel at home, we treat all properties managed by LUNA as though it were our property, we engage with the right person, property manager, or company to ensure you are provided with accurate and expert advice.

We run and scream!
No seriously, our after hours support team will be able to assist in identifying emergencies and can guide owners / residents if they need to have the matter directed to the manager. After hours help is available for Lift Breakdowns, water leaks etc.

Our team of managers comes with a large range of skills, years of experience, fantastic customer service and industry qualifications. Some include, trade background be it in building, plumbing, electrical, fire, strata management, all these are areas are ingrained within our team, and we equally share this knowledge to expand on the skills of the onsite building manager. We also have our highly skilled managers support one on one to ensure full confidence in the team managing the property.

We communicate in a variety of pathways, via email, in person, through meetings or on the phone. Whichever method is preferred our adaptive team will make it work for you. Our reporting models are also adaptable, we can provide a simply "snap shot" in the form of an emailed weekly summary or if a more detailed report is required these can be easily produced from the BMS (Building Management Software), if even greater detail is desired, we can delve deeper into our building management system, crafting comprehensive monthly operational overviews, all of which suitable to be included in the Strata Records.

Our fees are determined by the number of hours required for each site at a fixed hourly rate. All our fee proposals are broken down and itemised so that customers have full clarity of our fee schedule before we are appointed, so nothing is hidden.

We have a fully vetted team of service providers that are licensed, insured, and in compliance with industry standards. If the Owners have their own preferred trades person we fully vet them and add them into the system, we are also completely transparent about the quoting process and will ensure the best outcome is provided, it not always about the price, we look at the warranty , lifespan and type of product ensuring its fit purpose. A summary report is issued to the VCommittee for approval if it exceeds the limit approval for LUNA. We will also aim to get 2 or 3 quotes for complete peace of mind.

The same approach for industry changes and development apply similar to to training with our team, we approach and get expert advice from industry consultants, building professionals and engage with community bodies and relevant associations to ensure we are up on all the latest changes in the field, we are always striving to be the industry leader in innovation and promote positive impact on community living, management and infrastructure advancements.

We complete a comprehensive handover with the existing company and obtain all relevant documents that are available to us. From here we then spend up to 3 weeks onboarding the site into the LUNA way of operating, which is also done by the Managing Director himself. We leave no stone unturned to ensure that your assets are protected and the building operations continue smoothly.